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How mamak918 Protects Your Personal Data

At mamak918, we handle your personal data with care and transparency — covering what we collect, how it is used, and how long we keep it.

Data Handled TransparentlyAccount Security FirstYour Rights, Clearly StatedAvailable Where Local Law Permits

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Scope of Our Privacy Commitments

mamak918 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data mamak918 collects when you open an account, make a deposit via Touch 'n Go, GrabPay, Boost or FPX, or contact our support team. We collect the information needed to operate your account — name, contact details, payment references and

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session logs — and we do not sell or share it with third parties for their own marketing. Data retention periods vary by data type: payment transaction records are kept in line with applicable Malaysian financial regulations, while session logs are typically purged after 90 days.
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Access to your personal data is restricted to authorised mamak918 staff and service providers who need it to deliver the platform. Whether and how this policy applies to you may depend on local law; services are available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN PRIVASI

Reach Us About Your Privacy Rights

If you want to request access to your data, ask us to correct an error, or submit a deletion request, our privacy support team is reachable through the channels below. We aim to acknowledge every privacy-related request within one business day and resolve it within 14 business days. For account-specific data queries coming from Kuala Lumpur or anywhere else in Malaysia, the same channels apply.

Team online

Live Chat

Start a live chat session directly from the mamak918 website. Our support agents can log your data request on the spot and pass it to the privacy team without delay.

Email Support

Send your privacy request to our dedicated support email. Include your registered account details so we can locate your data record quickly and respond within the stated timeframe.

Help Centre Ticket

Submit a formal ticket through the mamak918 Help Centre portal. Tickets are time-stamped on receipt, giving you a reference number you can use to track the status of your request.

AMALAN PENGENDALIAN DATA

How We Manage Data Across Your Account

From the moment you open your account to the day you request deletion, mamak918 follows documented internal procedures for every stage of data handling.

Data We Collect

We collect only what is necessary: your registration details, payment method references such as your Touch 'n Go or GrabPay token, session timestamps and device type. We do not collect payment card numbers directly — those pass through the payment gateway.

How Cookies Work Here

We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout. Analytics cookies help us understand which pages load slowly so we can fix them. You can disable non-essential cookies in your browser settings at any time.

Account Security Practices

Account data is stored with encryption at rest. Passwords are hashed and never stored in plain text. Suspicious login attempts trigger an automated alert to your registered email address before access is granted, adding a practical layer of protection.

Data Retention Schedule

Transaction records linked to FPX and Boost payments are retained for seven years in line with Malaysian financial record-keeping norms. Profile data you have not updated in over two years is flagged for a retention review and you will be notified before any deletion.

Who Can Access Your Data

Only authorised mamak918 operations staff and contracted service providers — such as our payment processor and fraud-detection partner — can access your personal data, and only to the extent needed for their specific role. We do not grant third-party marketing access.

Requesting Changes or Deletion

Submit a data-change or deletion request via Live Chat, email or the Help Centre ticket system. Once identity is verified, corrections are applied within 14 business days. Deletion requests are fulfilled after any mandatory retention period has passed.

Your Privacy Questions, Answered

Below are the questions we receive most often about how mamak918 collects, uses and protects personal data. If your question is not covered here, use any of the support channels listed above to reach the privacy team directly.

We collect your name, email address, contact number and a payment method reference — for example, your Touch 'n Go or GrabPay account identifier. We also log device type and session timestamps to secure your account against unauthorised access.

We share data only with contracted service providers — our payment gateway, fraud-detection partner and hosting provider — who are bound by confidentiality agreements. We do not sell your data or share it with third-party marketers under any circumstances.

Transaction records tied to deposits and withdrawals via FPX, Boost, GrabPay or Touch 'n Go are retained for seven years to meet Malaysian financial record-keeping requirements. Other account data is reviewed after two years of inactivity.

Submit an access request via Live Chat, email or the Help Centre ticket portal. Include your registered email address so we can verify your identity. We aim to provide a full data summary within 14 business days of verification.

Yes. Send a correction or deletion request through any support channel. Corrections are applied within 14 business days once identity is confirmed. Deletion requests are processed after any mandatory financial retention period has expired.

We use session cookies for login continuity, preference cookies for lobby layout, and analytics cookies to identify slow-loading pages. Non-essential cookies can be disabled in your browser settings at any time without affecting your ability to log in.

Closing your account triggers a data review. Profile and preference data are deleted promptly. Payment and transaction records are retained for seven years as required by applicable Malaysian regulations, then permanently deleted from our systems.

How mamak918 Protects Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

Help Centre Ticket

How We Manage Data Across Your Account

Data We Collect

How Cookies Work Here

Account Security Practices

Data Retention Schedule

Who Can Access Your Data

Requesting Changes or Deletion

Your Privacy Questions, Answered

01 What personal data does mamak918 collect when I open an account?

02 Does mamak918 share my data with third parties?

03 How long does mamak918 keep my transaction records?

04 How do I request access to the personal data mamak918 holds about me?

05 Can I ask mamak918 to correct or delete my personal data?

06 How does mamak918 use cookies, and can I turn them off?

07 What happens to my data if I close my mamak918 account?

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